What if I receive a defective product?
We are sorry if you encounter a defective product, we hope to rectify that as swiftly as possible. Items are deemed defective if they were damaged upon receipt, or where due to a manufacturing fault, an item falls defective within 3 months. Please follow the process returns below and we will replace the items for you without any charge. Where items are no longer stocked, we will offer the next closest item as replacement if possible.
Please note that where items are damaged due to misuse, general wear and tear, or operator error, they will not be deemed defective under our company policy.
Please follow the care instructions on your products as items will not be covered where damage is due to improper care.
Does my product carry warranty, and if so, how do I utilise it?
Many of our products carry manufacturer's warranty; to check whether a product comes with warranty and the warranty period, please look in the individual product description sections. Products will be repaired or replaced if they fall within the conditions of the warranty. Please follow the process for returns if you wish to utilise the warranty. Be sure to retain receipt as proof of purchase in case of claims under the warranty.
Where the manufacturer provides an option to register a product directly with them, we encourage you to do so as this will speed up the claims process and offer you a wider set of options in terms of rectifying manufacturer issues.
What is the process for returns?
If you wish to return an item, we please send us an email at firstname.lastname@example.org, stating (a) your name (b) contact phone number (c) invoice number (d) product to be returned; and (e) reason why you wish to return. We will endeavour to respond within 1-2 working days.
What items have special exclusions with respect to returns and exchanges?
For hygiene reasons, we are unable to receive returns on lingerie.
Sale items are final and cannot be returned or exchanged. Items on sale are also excluded from other promotions, offers, and discounts.
For any additional queries or specific requests you may have, you can reach us at email@example.com. We always strive to respond within 1-2 working days.
Thank you for shopping at Maison Mika, Your Boutique of Wonders.